Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Return Policy
Graphic Only Items:
There is no return or refund because of their custom nature.
Hardware Only Items:
If you are not satisfied with your purchase, you can return it within 30 days after first receiving your product.
The product must be returned to the warehouse within 14 days of the issuance of the return. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment.
Graphic Packages:
Printed graphics are non-refundable due to its custom nature with the media and labor required to produce. However the stock hardware portion of the display can be returned for a refund. Please contact customerservice@planettradeshow.com for a Return Material Authorization (RMA) request within 30 calendar days of the receipt of the product. If the hardware portion is returned in the original box, in unused condition we will exchange it or offer you a refund based on your original method of payment and your needs. The product must be returned to the warehouse within 14 calendar days of the issuance of the RMA. (all shipping fee's are non refundable) All products must include any accessories, manuals, documentation and registration that shipped with the product. We do not charge a restocking fee.
Warranty
Warranty Policy
In an effort to protect our consumers, we carry three types of product warranties against manufacturing defects: a 6-Month Warranty, 1-Year Warranty and a Lifetime Warranty. The warranty period will be listed on the individual product page as well as spec sheet.
If you find a manufacturing defect, then let us know, and we will repair or replace parts or product. Send us a photo of the defect within the timeframe of the warranty of your product, and we will determine best actions. Contact Customer Service to file your warranty claim.
* Please note, if your order is incorrect or damaged in shipping, please contact us within 48 hours of receiving your order, and at our discretion, we will make the proper arrangements.
**Warranties do not cover damage due to accidents, abuse, or normal wear and tear.
Warranty Claim
In the event your product gets damaged within warranty, please contact customerservice@planettradeshow.com with the following items.
- Order Number for reference
- An image or images of the product showing the issue
*Warranties do not cover damage due to accidents, abuse, or normal wear and tear.
Digital Proof Approval Policy
Digital Proofs must be pre-approved in writing via email before printing can take place.
Please only approve of your graphic art when you are ready to commit to it's printing, as this approval is final and not reversible. Approving your proof confirms that you are aware of your image quality of the file(s) you have provided and that you are accepting the spelling, layout, PMS callouts and quantities listed in the digital proof.
Approval must be received by 2 PM ET for that business day to count or else the approval date will be the following business day.
Limitation of Liability
www.PlanetTradeshow.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.PlanetTradeshow.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. When placing an order with Planet Tradeshow the customer agrees to the terms or our limited liability, and return and refund policies. Planet Tradeshow’s limit of liability is the purchase price of the stand or banner purchased. The customer agrees to hold Planet Tradeshow harmless for any other costs other than those associated with the direct purchase price of the stand or banner purchased. Planet Tradeshow does not refund shipping charges. Customers are responsible for all shipping charges of products. Planet Tradeshow is not responsible for products damaged in shipping, mis or redirected products, or any other circumstances out of Planet Tradeshow’s control. A stand or banner may be either refunded or repaired at Planet Tradeshow’s discretion, if it is within the return policy time frame.
When it comes to shipping delays we follow UPS/FedEx rules and Exclusions. We are unable to refund any delays due to the following below: Shipments that are delayed due to causes beyond UPS’s/FedEx’s control including, but not limited to: the unavailability or refusal of a person to accept Delivery of the Shipment, acts of God, natural disasters, war risks, acts of terrorism, acts of public authorities acting with actual or apparent authority, acts or omissions of customs or similar authorities, authority of law, insufficient information provided by a customer, Hazardous Materials Packages improperly offered for transport, the application of security regulations imposed by the government, or other-wise applicable to the Shipment, riots, strikes or other labor disputes, civil unrest, disruptions in national or local air or ground transportation networks (including, but not limited to, UPS’s/FedEx’s transportation network), disruption or failure of communication and information systems, and adverse weather conditions.
International Shipments for which the customer is responsible as the payer of any applicable duties and taxes and Delivery is delayed until payment arrangements are made. Planet Tradeshow is not responsible for any taxes nor broker fees imposed by the Canadian government or any other foreign Entity for the Drop ship of our products. It is the receiver's responsibility to pay all duty/ taxes and broker fees associated with the shipment to the country of destination.
Pricing
All prices are subject to change without notice unless otherwise agreed to at the time of order.
Typographical Errors
In the event that a www.PlanetTradeshow.com product is mistakenly listed at an incorrect price, www.PlanetTradeshow.com reserves the right to refuse or cancel any orders placed for product(s) listed at the incorrect price. www.PlanetTradeshow.com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, www.PlanetTradeshow.com shall issue a credit to your credit card account in the amount of the incorrect price.
Notice to Purchaser
Information contained on this site is believed to be reliable but neither accuracy nor completeness is guaranteed. Planet Tradeshow and its vendors' only obligation shall be to replace such quantity of the product proven to be defective. Neither Planet Tradeshow nor its vendors shall be liable for any injury, loss or damage, direct or indirect arising from the use or inability to use the products.
Substitutions/Upgrades
Planet Tradeshow reserves the right to substitute fabric or hardware of equal or greater value at their discretion.
Trademarks
All trademarks, service marks and trade names of www.PlanetTradeshow.com and Planet Tradeshow used in the site are trademarks or registered trademarks of Planet Tradeshow.
Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.PlanetTradeshow.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
www.PlanetTradeshow.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.PlanetTradeshow.com.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.PlanetTradeshow.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
We reserve the right to refuse service.
Indemnification
You agree to indemnify, defend, and hold harmless www.PlanetTradeshow.com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
We do not typically sign signature requests for 3rd party agreements, or any type of indemnification agreements anytime before, or during the order process, including during production, in which customers will be responsible for any and all portions of your order that is already in production depending on order status.
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